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How to make an exchange


  1. Email us at hello@moonwolfactive.com with the following:
    1. Email address used to place the order
    2. Order Number
    3. Product name, colour & size of the item(s) you wish to exchange
    4. Tell us more about the defect (placement, type of defect)
    5. Size you wish to exchange to
  2. We will process your return request and get back to you within one working day.
  3. PayNow or Bank Transfer a total of $6 (account details will be provided over email).
  4. Inform us of your preferred return parcel pick-up delivery date. 
  5. Our trusted courier partners will collect the parcel from your doorstep next!
  6. Once we have received your item, we will mail out the requested piece within one working day.